At Bab Sharqi, we strive to provide you with the best digital media experience possible. Due to the nature of digital products, we have specific policies regarding refunds and returns to ensure a smooth and fair process for all our customers.
1. Refunds
- Eligibility: Refunds are only available if there is a technical issue with the digital product that prevents you from accessing or using it as intended. If you experience problems with downloading or accessing your purchase, please contact us within 7 days of the purchase date.
- Request Process: To request a refund, please email our customer support team with your order number, a description of the issue, and any relevant screenshots or error messages. We will review your request and respond within 3 business days.
- Approval: If your refund request is approved, we will process the refund to your original payment method within 5-7 business days. Please note that refunds may take additional time to appear on your statement depending on your financial institution.
2. Returns
- Digital Products: Due to the instant and non-returnable nature of digital products, we do not accept returns. Once a digital product has been delivered and accessed, it cannot be returned for a refund or exchange.
- Accidental Purchases: If you believe you have made an accidental purchase or bought the wrong item, please contact our support team immediately. We may be able to assist with a resolution on a case-by-case basis, but returns or exchanges are generally not permitted.
3. Exchanges
- Exchange Policy: We do not offer exchanges for digital products. If you wish to obtain a different product, please make a new purchase. If you encounter issues with your initial purchase, please refer to the Refund policy above.
4. Contact Us
If you have any questions or need assistance with your order, please do not hesitate to contact our customer support team. We are here to help and ensure that your experience with Bab Sharqi is positive and satisfying.
Thank you for choosing Bab Sharqi. We appreciate your understanding and cooperation with our refund and returns policy.